Once you have selected the number of Buyer Information Guides you wish to order, click the "Go To Checkout" button.   The next screen is your shipping information:

Complete the Billing/Shipping Information:  Be sure to click the "Same as Billing Information" box if shipping address is same as Credit Card billing address.

After completing all information - Click "Continue" for the Credit Card Info Screen.

Now complete Credit Card Info and Click Continue

How do I pay for my order?

We accept Visa, Master Card, American Express and Discover/Novus credit cards for online, telephone, fax and mail orders. Checks and money orders are accepted with mail orders only.

Be sure and click "Submit Order" button to complete order.  The next screen will be a printable receipt.

Is it safe to use my credit card online?

This site features online ordering on our secure server to ensure your privacy, protection, and peace of mind. All information transmitted between you and our server while you are at the checkout is encrypted for your protection. However, if you prefer, you may phone fax or e-mail your order.

Will I be paying Sales Tax?

State of Texas residents will pay sales tax of 8.25%.

I don't want to order online – How else can I order?

We offer 3 other ways to place your order:

Phone: 1-866-681-4636

Fax: 903-589-0147

E-mail: info@toughquip.com

When ordering, please be sure to include:

Name

Address

Phone number

Email address

Items you want to purchase

Credit Card and Expiration Date (Note: e-mail is not secure. An element of risk is inherent with sending Credit Card data via e-mail.)

When will I receive confirmation of my order?

You entered an e-mail address at check out – you will receive a confirmation via e-mail that your order has been received. When the order is shipped, you will receive another e-mail with a tracking number that will allow you to track your shipment until it arrives.

How long will it take to receive my order?

Internal processing of your order will take about 1-2 business days. Please add an additional 2-3 days for shipping depending on location.

What Shipping options do I have?

We use Priority USPS World Wide, wherever available.

How much will shipping cost?

Shipping charges are subject to change at any time. For single book orders - Domestic and International Priority $6.50, unless stated otherwise (i.e., special offer).

Guaranteed Return Policy

What is your return policy?

Your satisfaction is guaranteed! If for any reason you are not completely satisfied, please contact Toughquip customer service representatives at 866-681-4636 within 10 days and we will refund the purchase price of the Buyer Information Guide less shipping and handling. The Toughquip Buyer Information Guide must be returned in its original condition to the following address:

Toughquip LLC
P.O. Box 2405
Jacksonville, Texas 75766

How do I return an item?

Contact Toughquip within 10 days and we will refund the purchase price of the Buyer Information Guide less shipping and handling. Please contact our customer service representatives at 866-681-4636. The Toughquip Buyer Information Guide must be returned in its original condition.

A couple of tips when returning items:

If possible, include the packing slip or original invoice with your return to expedite your credit. If not, include your name, address and phone number, as it appeared on the original order and the item(s) you are returning.

Ship the items to:

Return
Toughquip LLC
P.O. Box 2405
Jacksonville, Texas 75766
Please allow 3-5 business days after the package has been received for your item to be credited to your credit card.

If I return an item, will I be credited the shipping cost?

No - The credit received on the returned item will not include shipping costs.

How can I be sure that my credit card information will not be stolen and will remain safe?

Our site features online ordering on our secure server -- with 128-bit encryption, to ensure your privacy, protection, and peace of mind. Your credit card number is stored in a secure database using strong encryption and is never displayed on the web site. All information transmitted between you and our server is encrypted for your protection while you are in the checkout process. If you prefer, you may place your order via phone or fax.

Privacy Policy

What is Toughquip’s privacy policy?

Toughquip treats your privacy as a top priority. Any information you have provided to us is handled with strict confidentiality.

We do collect specific information to best serve you, as you use our site and our services. We use the information you provide to ensure order accuracy and to contact you, if necessary, concerning your order. Additionally, we will provide you with information about updates we feel may be of interest to you. We will not make your email information available to any other parties or organizations outside Toughquip.

If at any time you do not wish to receive information from us including updates and special opportunities, simply access the contact us menu at our website, www.toughquip.com and select Contact Us. Tell us your wishes and we will remove you from any future correspondence.


Disclaimer

The information included in the Toughquip Caterpillar Equipment Buyer Information Guide has been compiled from manufacturer and industry sources that are believed to be reliable, but the Toughquip Caterpillar Equipment Buyer Information Guide shall not be responsible for any errors, inconsistencies, or inaccuracies in this publication. The Toughquip Caterpillar Equipment Buyer Information Guide recommends that the accuracy of the information be confirmed with Caterpillar, Inc. or one of its authorized dealers. The Toughquip Caterpillar Equipment Buyer Information Guide assumes no responsibility for the accuracy of the information published herein.

The Toughquip Caterpillar Equipment Buyer Information Guide makes no warranty express or implied, including without limitation, any warranty of merchantability or fitness for any particular purpose. Toughquip Caterpillar Equipment Buyer Information Guide shall not be liable for any special, incidental or consequential damages resulting from the use or misuse of this publication, including without limitation, lost profits. The Toughquip Caterpillar Equipment Buyer Information Guide is not associated with, nor is it a licensed representative of Caterpillar, Inc. Caterpillar is a registered trademark of Caterpillar, Inc. and is used for reference purposes only.